CASE STUDY
Social Housing
~1000 employees, serving over 120,000 people across the Midlands, UK.
The client has invested over £650 million in homes in the past year, partnering with 100+ local authorities to deliver affordable housing. They embarked on a technology upgrade, implementing Microsoft Dynamics 365 F&O and Proactis, to increase quality, productivity, and system performance.
• Upgrade of existing systems with minimal time to prepare.
• Requirement to minimise defects and maximise efficiency before go-live.
• Emphasis on employee education and upskilling throughout.
• Need to embed a repeatable testing function for future releases.
• Introduced automation testing to continuously validate functionality.
• Executed UAT cycles with comprehensive documentation and user guidance.
• Provided multiple test cases and scenarios for structured execution.
• Delivered knowledge transfer by working alongside a newly appointed internal Test Lead, ensuring capability post-project.
• Handed over all test assets (documentation, cases, scenarios) as training material for ongoing development.
• Delivered on time, in spite of tough deadlines and company commitments to customers.
• Successfully embedded automation testing to increase testing coverage.
• Enabled a seamless UAT cycle with strong user participation.
• Partnered with the client’s new Test Lead for smooth transition to BAU.
• The client was awarded the Silver accolade in the Digital Transformation category by Housing Technology, for its finance systems upgrade, aptly titled “Shaping Future Finance”.
F17’s automation-led approach allowed the client to not only complete their software upgrade but also lay the foundation for future in-house QA maturity. The collaboration ensured that the client was equipped to carry forward the quality agenda beyond the project.
At Fortitude 17, we don’t just test systems — we protect investments.